Ken, I want to thank you for the hard work put forth on behalf of selling of my house. I know you went way beyond of what an agent should in getting the deal done. Going back and forth to the title company during the last few days to get the paper work done in a timely maner is greatly appreciated. Both you and Gail worked hard to make this deal for me and I fully appreciate all that you have done during some difficult times. Good luck with your new agency.
Although this may be an overlooked task, I feel that I must bringtto your attention the outstanding customer service I received by Mr. Kenneth Marshall. I am, of course, very delighted to have had the pleasure of speaking with and dealing with Mr. Kenneth Marshall during the purchase of my home.
His professional and courteous attitude, expert knowledge, and patience in handling my speciic issues were very important to my complete satisfaction.
Mr. Kenneth Marshall ensured that my family received the best service. I am deeply appreciative of his assistance and support.
In the past, I felt that real estate service providers were not sensitive to my needs and provided the quickest and most convenient solution to my problems from their perspective. But, not in this case. Mr. Marshall handled my issues as if they were his own, and I am completely satifsified.
He made the closing of my home a simple task for me, for he did all the leg work right to the very end.
"I've been telling everyone about the quick sale and wonderful service I received working with you. I've given your names/cards to interested parties and hope they contact you. I've assured them you'll work very hard for them. While other properties in the area are still "for sale", mine says "SOLD"! Thank you so much for all you've done.
We would like to express our appreciation and utmost satisfaction for the real estate agent services you provided to us on the purchase of our new home at Spruce Creek Golf and Country Club in Summerfield, Florida.
From the moment we met, you personalized the process by getting to not only know who we were as individuals, but also to understand exactly our needs. Your diligence and perseverance made the process painless as possible in helping us to secure a home that not only met those needs, but was accessible for Larry. We appreciate your attention to detail and for truly looking out for us especially when we couldn't be there. We believe that if we hadn't had such a professional and thorough real estate agent as you, it would have been much more difficult to purchase a home from out of state.
We were pleased with how effective you were in handling the negotiations given the fact that we as well as the seller made counter-offers until we reached a mutually acceptable agreement that we were very happy with!
I would definitely feel comfortable recommending you as a real estate agent to our friends, family and prospective clients.
Your extensive real estate expertise combined with your professional manner and integrity made it pleasureable to have you acting on our behalf. Once again thank you for a job well done.
We are having the enjoyment of getting our new home ready and can say from one "snowbird" to another we are truly excited to head south for the winter months. We not only have a new home to enjoy but also a new friend in you that was gained in this professional relationship. We look forward to enjoying a glass of wine with you and watching the sunset from our new lanai. See you in the winter.
Patty and Larry Switaj, Michigan
Dear Gail and Ken,
When I decided to sell my house I thought it would be a long process with the real estate market the
was it is these days. I hunkered down for a 1 to 3 year wait for the sale and my move north to be with
my family. What I didn't know was how knowledgeable you guys were about the current market and
how well you knew and vetted your clients. You were able to match my house to the perfect buyer in
an extremely short time! I was so impressed and happy I actually forgot I was now homeless due to
the 'quick' closing date. Gail and Ken....you guys ROCK!!!
Thank you so much,
Barbbara and I made our first inquiry for buying our home in Spruce Creek in the Community Room. In talking to someone it was told to us that Ken Marshall is a Realtor and lives in Spruce Creek too. They made a phone call to him and we were told Ken was in the swimming pool at present but to give him 15 minutes and he will be there to assist us....and he did!! (It was 10 minutes I believe.)
That intent made a very big impression with Barb and I. I felt we had a good man. Ken was very attentive, a good listener and learned quickly what we were looking for. Gail was also extremely knowledgeable and great to deal with.
He was always there to meet our visits to look at lots and lots of homes. Being helpful and suggestive was always the way the Marshall/Ryan team worked.
The insurance industry has some sayings that surely fits the Marshall/Ryan team. "You're in good hands with Ken and Gail" and "They are there when you need us."
We are looking forward to enjoying our new home in Spruce Creek. Thanks Ken and Gail for everything.
Don Stroud and Barb Kruk